In some circumstances it may be necessary for us to verify your identity through a manual inspection of documents.
If we request documentation from you, it can be provided either via the ‘Upload documentation’ option under the ‘My Account’ section of your account, or we will ask you to email the documents to email@example.com.
Photos must be in colour. The image must be clear, with no glare (i.e. from a flash), and have all four edges of the document visible.
Photo ID must be government issued. It must show your picture, full name, date of birth and the date of document issue. Examples include passport, driving licence, bio-metric resident permit or Royal Navy ID.
Proof of Address must include an official header from the company that provided the document. Examples include bank statements, tax letters and utility